Parts Customer Care Specialist
Parts Customer Care Specialist Fulltime Direct Hire Full-time, benefits eligible Seattle then moving to Kent Pay $22-$24/hr DOE We are looking for a highly skilled HVAC Parts Customer Care Specialist to join our team.
As an HVAC Parts Customer Care Specialist, you will be responsible for providing exceptional customer service over the phone, via email, and at the sales counter.
You will be a part of a team that proactively meets our customers' expectations by delivering exceptional customer service.
This is a full-time position with benefits eligibility, and the pay range is $22-24/hour with a 5% annual bonus target.
We are looking for someone who has experience in the tech or HVAC certificate program, or Autoparts, Autozone, or plumbing experience in sales/handling parts.
Job Specifications:
- Job Type:
Full-time, benefits eligible - Pay Rate:
$22-24/hour with a 5% annual bonus target - Shift:
Day shift Roles and
Responsibilities:
- Answer inbound sales calls and emails, providing quotes, order entry, order follow-up, product and application information, and other requests as required by the customer - Accurately enter and acknowledge orders placed via phone, fax, mail, and e-mail - Address all sales backlog issues to ensure accurate & expedient order shipment - Proactively problem solve for customers who have experienced an error with their order and follow up with same to ensure customer satisfaction - Resolve customer concerns pertaining to products and services - Assist customers with the use and navigation of the company website and catalog - Handle literature requests for pricing, data sheets, and other requested information - Place outgoing phone calls to customers to obtain required information to complete the sale of a previously ordered product or service - Support outside sales team as needed through product selection support, quoting, estimating, and order creation for medium and large-scope projects Qualifications & Skills:
- High School diploma or equivalent - Minimum of 1 year of related experience - Proficiency in Microsoft Office to include Word, Excel, and Outlook; ability to learn and use company software - Experience in tech or HVAC certificate program, or Autoparts, Autozone, or plumbing experience in sales/handling parts - Exceptional customer service skills - Strong problem-solving skills - Excellent communication and interpersonal skills - Ability to multitask and work in a fast-paced environment Opportunities:
- Opportunity to work with a supportive team - Opportunity for growth and development within the company - Opportunity to provide exceptional customer service to a diverse customer base Company Culture:
We are committed to providing exceptional customer service and ensuring that our customers are satisfied with our products and services.
We value teamwork, integrity, and a positive attitude.
We strive to create a supportive work environment where everyone feels valued and respected.
Our team is dedicated to providing the best possible service to our customers, and we are looking for someone who shares our commitment to excellence.
#CB #P2 As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.
Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly .
You're looking to keep your career moving onward and upward, and we're here to help you do just that.
Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive.
Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly Work changes everything.
And at Kelly, we're obsessed with where it can take you.
To us, it's about more than simply accepting your next job opportunity.
It's the fuel that powers every next step of your life.
It's the ripple effect that changes and improves everything for your family, your community, and the world.
Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life--just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer.
We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.
At Kelly, we believe that the more inclusive we are, the better services we can provide.
Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.
Kelly complies with the requirements of California's state and local Fair Chance laws.
A conviction does not automatically bar individuals from employment.
Recommended Skills Communication Curiosity Customer Satisfaction Customer Service Hvac Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
As an HVAC Parts Customer Care Specialist, you will be responsible for providing exceptional customer service over the phone, via email, and at the sales counter.
You will be a part of a team that proactively meets our customers' expectations by delivering exceptional customer service.
This is a full-time position with benefits eligibility, and the pay range is $22-24/hour with a 5% annual bonus target.
We are looking for someone who has experience in the tech or HVAC certificate program, or Autoparts, Autozone, or plumbing experience in sales/handling parts.
Job Specifications:
- Job Type:
Full-time, benefits eligible - Pay Rate:
$22-24/hour with a 5% annual bonus target - Shift:
Day shift Roles and
Responsibilities:
- Answer inbound sales calls and emails, providing quotes, order entry, order follow-up, product and application information, and other requests as required by the customer - Accurately enter and acknowledge orders placed via phone, fax, mail, and e-mail - Address all sales backlog issues to ensure accurate & expedient order shipment - Proactively problem solve for customers who have experienced an error with their order and follow up with same to ensure customer satisfaction - Resolve customer concerns pertaining to products and services - Assist customers with the use and navigation of the company website and catalog - Handle literature requests for pricing, data sheets, and other requested information - Place outgoing phone calls to customers to obtain required information to complete the sale of a previously ordered product or service - Support outside sales team as needed through product selection support, quoting, estimating, and order creation for medium and large-scope projects Qualifications & Skills:
- High School diploma or equivalent - Minimum of 1 year of related experience - Proficiency in Microsoft Office to include Word, Excel, and Outlook; ability to learn and use company software - Experience in tech or HVAC certificate program, or Autoparts, Autozone, or plumbing experience in sales/handling parts - Exceptional customer service skills - Strong problem-solving skills - Excellent communication and interpersonal skills - Ability to multitask and work in a fast-paced environment Opportunities:
- Opportunity to work with a supportive team - Opportunity for growth and development within the company - Opportunity to provide exceptional customer service to a diverse customer base Company Culture:
We are committed to providing exceptional customer service and ensuring that our customers are satisfied with our products and services.
We value teamwork, integrity, and a positive attitude.
We strive to create a supportive work environment where everyone feels valued and respected.
Our team is dedicated to providing the best possible service to our customers, and we are looking for someone who shares our commitment to excellence.
#CB #P2 As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.
Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly .
You're looking to keep your career moving onward and upward, and we're here to help you do just that.
Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive.
Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly Work changes everything.
And at Kelly, we're obsessed with where it can take you.
To us, it's about more than simply accepting your next job opportunity.
It's the fuel that powers every next step of your life.
It's the ripple effect that changes and improves everything for your family, your community, and the world.
Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life--just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer.
We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.
At Kelly, we believe that the more inclusive we are, the better services we can provide.
Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.
Kelly complies with the requirements of California's state and local Fair Chance laws.
A conviction does not automatically bar individuals from employment.
Recommended Skills Communication Curiosity Customer Satisfaction Customer Service Hvac Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
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