Coordinator, HVAC Support
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JOB DESCRIPTION - COORDINATOR, HVAC SUPPORT:
The primary focus of this role includes receiving inbound calls from customers and service partners regarding energy-efficient heating and air conditioning equipment and providing Tier 1 support.
We use our energy-efficient products to retrofit a wide variety of different heating and air conditioning manufacturers including Carrier, Trane, York, and Lennox, just to name a few.
Provide prompt and courteous support in response to incoming troubleshooting calls that need resolution while delivering exceptional customer service Support will almost always be phone based but could entail web, or email-based communication.
Interpret or refer to Operations and Engineering schematics related to the retrofit products as needed Log all calls in CRM to track information by customer and project Escalate cases as required Follow up on customer inquiries to ensure satisfaction and appropriate resolution Update technical knowledge database as needed Perform other related job duties as assigned Recommended Skills Customer Service Databases Problem Solving Telephone Call Reception Management Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
JOB DESCRIPTION - COORDINATOR, HVAC SUPPORT:
The primary focus of this role includes receiving inbound calls from customers and service partners regarding energy-efficient heating and air conditioning equipment and providing Tier 1 support.
We use our energy-efficient products to retrofit a wide variety of different heating and air conditioning manufacturers including Carrier, Trane, York, and Lennox, just to name a few.
Provide prompt and courteous support in response to incoming troubleshooting calls that need resolution while delivering exceptional customer service Support will almost always be phone based but could entail web, or email-based communication.
Interpret or refer to Operations and Engineering schematics related to the retrofit products as needed Log all calls in CRM to track information by customer and project Escalate cases as required Follow up on customer inquiries to ensure satisfaction and appropriate resolution Update technical knowledge database as needed Perform other related job duties as assigned Recommended Skills Customer Service Databases Problem Solving Telephone Call Reception Management Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
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